Website Maintenance, Security, and Access: What Clients Need to Know

Dear Potential Client, at EnspireFX Websites, many clients ask what is included in our maintenance, what happens after the first year, and how much control they will have over their own website. These are important questions for any business owner who wants clarity and long-term confidence in their digital investment.

1. What does the free first-year maintenance cover?

Every SME Business Website package includes one year of our Pro Website Maintenance Plan at no extra cost. This plan covers the essentials that keep your website secure, stable, and reliable. We handle security updates to protect you from vulnerabilities, bug fixes to ensure smooth performance, regular backups to safeguard your data, and minor text or content changes to keep your site current.

This proactive approach ensures your site remains functional and safe during the crucial first year, giving you peace of mind while you focus on running your business. Full details of the Pro Plan are always shared with clients so they know exactly what to expect.

2. What happens after the first year?

After the initial free year, you can choose from three flexible plans depending on your needs. The Basic Plan costs ₵500 per month and covers core essentials such as updates, backups, and urgent support, making it suitable for smaller sites that need minimal but reliable care. The Standard Plan, at ₵1,000 per month for six months, adds enhanced SEO support, engagement optimisation, audits, and CMS updates, which is ideal for growing businesses. The Pro Plan, at ₵2,000 per month for a year, is designed for high-traffic websites and e-commerce platforms. It includes advanced security, hosting management, technical SEO, continuous audits, and feature integration to support long-term growth.

This tiered structure allows you to choose the right level of support for your stage of business without being locked into unnecessary costs.

3. Will I have full admin access?

Yes. We believe your website is your property, not ours. You will receive full administrator access, which allows you to update text, images, staff profiles, and other content whenever you want. We provide onboarding training at launch to guide you through these tasks so you feel confident making changes on your own. Our role is to support you, but you always retain full control and ownership.

4. Why we do things this way

Some agencies limit client access or lock maintenance behind hidden fees. This creates dependency and confusion about who truly controls the website. At EnspireFX, we take the opposite approach. We give clients full ownership, transparent maintenance options, and training to manage their site independently. Our belief is that a business website should empower the owner rather than restrict them.

A well-designed website is only the beginning. Ongoing maintenance, security, and clear ownership are what protect your investment and ensure it keeps performing over time. At EnspireFX Websites, our structured maintenance plans, transparent policies, and full client access guarantee that your website remains secure, adaptable, and entirely under your control.