Questions on Live Chats, Newsletters & Website Analytics Setup Answered

Dear Potential Client, at EnspireFX Websites, clients often ask about features that directly affect how they interact with customers and how they protect their digital assets. At EnspireFX Websites, we make it a priority to provide clear answers about ownership, flexibility, and security. Below are some of the most common questions we receive.

Can I manage or change WhatsApp and Live Chat numbers easily?

Yes. Both WhatsApp and Live Chat integrations are designed for flexibility. You can update or change phone numbers, assign new agents, and adjust settings directly from your website’s admin panel or the chat platform’s own dashboard. There is no need for technical assistance to make these changes. During onboarding, we train you on how to manage these features so you can update them with confidence at any time.

Which email service will newsletter signups connect to, and can I export my contacts?

By default, we connect your website’s newsletter forms to Mailchimp, but we can integrate with any major email marketing platform such as ConvertKit or Constant Contact if you prefer. With Mailchimp, you have the ability to export your entire audience or specific segments as a CSV file, ensuring you always have complete ownership and access to your subscriber list. This approach makes it easy to migrate contacts or manage them across different platforms as your marketing needs evolve.

Will I have full access to Google Analytics?

Yes. All Google Analytics properties we create are set up under a client-owned Gmail account, giving you full owner-level and admin access to your data. During development, we may request temporary access to configure tracking and optimise your setup, but you can revoke that access once your site is launched. Our policy is rooted in protecting SME digital asset rights, so we never withhold or restrict your ownership of tools like Google Analytics.

Is firewall and security protection included, or do I need extra services?

Every website we host runs on UK-based servers with dedicated cPanel accounts. These are protected by Imunify360, which provides advanced firewall and malware protection. On top of this, we add extra layers of security at the site level. These include custom login pages, registration restrictions, email obfuscation, limits on login attempts, Google reCAPTCHA, and blocking of non-client-facing pages from being indexed. This layered approach means your website is protected both at the server and application level. If you require additional performance or security features, we can also integrate third-party solutions such as Cloudflare.

Why we approach features this way

Some web agencies keep control of analytics, subscriber lists, or integrations, leaving business owners locked out of their own data. At EnspireFX, we reject that approach. We believe every SME should retain 100 percent control and legal rights over their website, integrations, and digital assets. This philosophy drives how we set up features, train our clients, and secure their sites.

Key features like chat tools, newsletters, analytics, and security are not add-ons, they are core parts of your website that you should fully own and control. At EnspireFX, we make sure you can manage them easily, keep your data secure, and protect your business long after your website goes live.