Ghana‘s official .gov.gh email service has been offline since 5:00 a.m. on Monday, August 25, 2025, disrupting communication across Ministries, Departments, and Agencies (MDAs).
The National Information Technology Agency (NITA) says the outage is due to a technical challenge and is working with its partner, eSolutions, to restore service. No clear timeline has been given.
The downtime has raised concerns over data privacy, service continuity, and cybersecurity resilience, with experts warning that prolonged disruption could erode trust and delay critical government communication.

The Government of Ghana’s official email service has been offline for more than a day, raising concerns about the security and resilience of the country’s digital infrastructure.

The .gov.gh email platform, which is widely used by Ministries, Departments, and Agencies (MDAs) for official correspondence, reportedly went down around 5:00 a.m. on Monday, August 25, 2025. Since then, the service has remained inaccessible, disrupting government communication channels and leaving many users worried.

NITA Confirms Challenge

The National Information Technology Agency (NITA), which manages the service, confirmed the disruption and said it is working with its technical partner, eSolutions, to restore access.

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“There has been a technical challenge which we are addressing with our technology partners,” said NITA’s Chief Executive Officer, Mark Oliver Kevor, in an interview with Myjoyonline.com. He dismissed speculation about a cyberattack, stressing that engineers are working to resolve the issue, though no clear restoration timeline has been provided.

Security Concerns

The outage has raised serious concerns among government officials and security analysts. With the official platform down, MDAs may be forced to rely on personal or alternative email services, a move that could compromise data privacy, disrupt service continuity, and reduce operational efficiency.

Analysts note that the timing of the outage—against the backdrop of increasing cyberthreats across Africa—has fuelled speculation about whether Ghana’s digital infrastructure is vulnerable to attacks.

Potential Implications

Experts warn that prolonged downtime could:

Erode public trust in the government’s digital systems.
Delay critical policy communication.
Open space for misinformation to spread in the absence of official updates.

The development may also intensify calls for stronger investment in cybersecurity, improved IT resilience, and clearer communication protocols during national-level service disruptions.

For now, government workers, security experts, and the general public await updates from NITA on when the .gov.gh service will be restored. Until then, Ghana’s official email system—crucial for public service delivery and governance—remains offline, leaving uncertainty about how soon normal communication will resume.